BacanaPlay Casino Cookie Policy

At BacanaPlay Casino, we are committed to being transparent about how we use cookies and similar tracking technologies on our website. This Cookie Policy explains what cookies are, how we use them, and what choices you have regarding their use when you visit bacanaplay.com or bacanaplay.de. By continuing to use our platform — whether through desktop, the BacanaPlay app, or mobile browser — you agree to our use of cookies as described below.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow us to recognise your device, remember your preferences, and provide you with a more personalised experience. Here at BacanaPlay Casino, we use both first-party cookies (set directly by us) and third-party cookies (set by our trusted partners and service providers).

Cookies can be either session cookies — which are deleted when you close your browser — or persistent cookies, which remain on your device for a set period or until you delete them manually.

How We Use Cookies

Our BacanaPlay platform uses cookies for a number of important purposes. These include ensuring the security of your account, improving your gaming experience, and helping us understand how players interact with our services. Below, we outline the specific categories of cookies we rely on.

Strictly Necessary Cookies

These cookies are essential for the operation of our website and services. Without them, features like secure login — including BacanaPlay login functionality — account management, and gameplay would not function correctly. We do not require your consent to place strictly necessary cookies, as they are fundamental to delivering our services to you.

Maintaining your session when you complete the BacanaPlay login process
Ensuring secure, authenticated access to your account
Enabling compliance with German GGL regulatory requirements and LUGAS cross-operator checks
Supporting OASIS self-exclusion verification processes
Processing your BacanaPlay deposit and withdrawal requests securely

Functional Cookies

We use functional cookies to remember your preferences and settings, so you don't have to re-enter them every time you visit. At BacanaPlay Casino, this means we can remember things like your language preference (German for our .de users, Portuguese for .com users), preferred games, and display settings.

Saving your language and regional settings
Remembering whether you have accepted our terms and conditions
Storing your preferred payment methods for future BacanaPlay deposits
Improving navigation within the BacanaPlay Casino app and mobile experience

Performance and Analytics Cookies

Our BacanaPlay services rely on analytics cookies to help us understand how players use our platform. This information is collected in an aggregated and anonymised form and helps us improve site performance, identify technical issues, and optimise the overall gaming experience.

Tracking which pages and game categories are most frequently visited
Monitoring how users navigate our website and BacanaPlay app
Identifying and diagnosing performance issues on desktop and mobile
Measuring the effectiveness of promotions, including the BacanaPlay bonus offers and free spins campaigns

Marketing and Targeting Cookies

We, and our trusted third-party partners, may use marketing cookies to deliver relevant promotional content based on your interests and activity. At BacanaPlay Casino, this helps us ensure that you see offers that are genuinely relevant to you — such as targeted BacanaPlay bonus codes, discounted spin packages, or daily promotions — rather than generic advertisements.

Delivering personalised offers and bonus promotions
Measuring the reach and impact of our advertising campaigns
Tracking referrals and affiliate activity to ensure fair attribution
Supporting retargeting activities across partner platforms

Third-Party Cookies

Certain features of the BacanaPlay Casino platform involve third-party services that may also set cookies on your device. These include game providers such as Pragmatic Play, Quickspin, Push Gaming, Nolimit City, and others, as well as analytics and payment processing partners. We do not control the cookies set by third parties, and we recommend reviewing the privacy policies of these providers for further information.

Our BacanaPlay Casino platform also integrates with identity verification provider Jumio and uses SCHUFA checks as part of our KYC process — these services may involve their own tracking technologies strictly for compliance and fraud prevention purposes.

Cookies and the BacanaPlay App

If you access our services through the BacanaPlay app — available for both iOS (bacana play app iOS) and Android (bacana play app Android) — similar tracking technologies may be used within the app environment. These function in the same way as browser cookies and serve the same purposes: security, functionality, analytics, and personalisation. You can manage app-level tracking permissions through your device's settings at any time.

Your Cookie Choices

We respect your right to control how cookies are used when you interact with our platform. At BacanaPlay Casino, you can manage your cookie preferences in the following ways:

Cookie Consent Banner

When you first visit our website, we present you with a cookie consent banner where you can choose to accept all cookies or customise your preferences by category. You can return to and update these preferences at any time via the cookie settings link in our website footer.

Browser Settings

Most web browsers allow you to refuse or delete cookies through their built-in settings. Please note that disabling certain cookies — particularly strictly necessary ones — may affect the functionality of our platform, including your ability to log in, make a BacanaPlay deposit, or access your account.

Third-Party Opt-Outs

You may opt out of certain third-party analytics and advertising cookies through industry opt-out mechanisms such as the Digital Advertising Alliance (DAA) or the European Interactive Digital Advertising Alliance (EDAA).

Data Retention

Our BacanaPlay Casino cookies are retained for varying durations depending on their type and purpose. Session cookies expire when you close your browser, while persistent cookies may remain for up to 24 months unless deleted earlier. We review our cookie retention periods regularly to ensure they remain appropriate and proportionate.

Legal Basis and Regulatory Context

We operate BacanaPlay Casino under licences issued by the German Joint Gambling Authority (GGL) for our .de platform and the Malta Gaming Authority (MGA) for other markets. Our use of cookies is governed by applicable data protection law, including the GDPR and the German Telecommunications-Telemedia Data Protection Act (TTDSG). Our operator, Skill On Net Ltd (Malta Business Registry reg. C 50024), is responsible for ensuring that our cookie practices comply with all relevant regulations across the markets in which we operate.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our own practices. When we make significant changes, we will notify you through a prominent notice on our website or within the BacanaPlay app. We encourage you to review this page periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies or this policy, we are here to help. You can reach our support team via live chat (available daily 06:00–00:00) or by email at support@bacanaplay.de. Our team is happy to assist with any concerns you may have about your privacy and data protection when using our services.

Content updated: July 12, 2026